At My Vape, we care about quality and want every customer to be satisfied with their purchase. If something’s wrong — we’re here to help!
Please inspect and test your device as soon as you receive it to make sure it’s working properly.
If your vape isn't functioning, contact our support team on Telegram. We'll respond within 24 hours.
To process your request, please send:
Complaints about burnt taste or burnt-out devices are only accepted on the same day you receive the product, and only if it’s reported right after opening the package.